Support

How can we help?

Most answers are below. If you're still stuck, a real person will get back to you.

Email us

Questions, bugs, feedback. We read every message and usually reply within a day.

getfocal@gmail.com

Community

See focus tips and feature ideas with other people using Focal. Join the newsletter.

Join the community

Status & updates

Focal runs locally, so it works even when our servers don't, subscribe here for updates.

Subscribe

Getting started

What do I need to run Focal?
A Mac running macOS 13 or later, with a built-in or external webcam. Focal works on both Apple silicon and Intel Macs. No account is required to start focusing.
How do I set up my coach?
On first launch, Focal walks you through building your Focal: name it, pick a voice, choose what it should keep you honest about, and set a daily focus goal. You can change any of it later in Settings.
Does Focal work offline?
Completely, except for screen tracking. All focus tracking and coaching runs on your Mac, so you can pull the network cable and nothing changes. You only need a connection to download the app or manage a Pro subscription.

Camera & privacy

Where does my camera footage go?
Nowhere. Frames are analyzed on-device in real time and immediately discarded — never written to disk, never uploaded. There is no cloud to send them to. Read the full detail on our Privacy page.
Focal can't see my camera. What do I do?
Open System Settings → Privacy & Security → Camera and make sure Focal is toggled on, then restart the app. If another app is using the camera, quit it first — macOS only allows one at a time on some setups.
Can I use Focal without the camera?
You can — screen-aware coaching and your focus record still work. But gaze and phone-pickup detection need the camera, so you'll get the most out of Focal with it on.

Focus & coaching

The nudges feel too frequent. Can I tune them?
Yes. In Settings you can choose your coach's sensitivity and voice, and pick exactly what it watches for. Set it gentler if you take a lot of thinking breaks, or stricter for deep sprints.
What's a rest day, and how does my streak survive one?
Your streak counts days you hit your focus goal. Earn a rest day for every few days you hit it; miss a day and a banked rest day is spent automatically to keep your streak whole. No flame to lose, no guilt.
Can I export my focus history?
Your data lives in a local database on your Mac and is yours to export or delete anytime from Settings. Free keeps 7 days of history; Pro keeps all of it.

Billing

How do I upgrade to Pro?
From inside the app under Settings → Billing, or from the Pricing page. Checkout is handled securely by Stripe and takes under a minute.
How do I cancel or get a refund?
Cancel anytime from Settings → Billing — you keep Pro until the period ends. If something went wrong, email us within 14 days and we'll make it right.
Do you offer student or team plans?
We're working on it. Email us with what you need and we'll do our best to help in the meantime.

Still stuck?

Tell us what's happening and we'll dig in. We'll do our best to get back to you. Email at getfocal@gmail.com

Email support